I loved SurveyMonkey in the years 2013 to 2018ish but then saw many usability issues. The product is broken at many levels, as I have often tweeted too. Here is an example: https://x.com/vingar/status/1484773938693799938
I used their paid version too—they were surprisingly poor in spite of having a huge market share (even after Typeform entered) and their design team was pretty good.
Amazing. It makes me wonder how much usability really matters. Or have they just been lucky that another tool hasn't displaced them. Overall, I'll still use their product but my usage is pretty minimal. I felt like a company this large should have their UX down pat. Especially when they're clearly in the product-led growth arena. All in all, shocked that UI's this bad still exist in 2024.
The tool is clearly optimized for survey response aggregation, not individual review of responses. In the original email, they could resolve your issue by adding a button: [See Results] [See Response Detail].
Good point. Yes that would improve the UX slightly. However, their free plan only allows for ten survey responses per survey. I still don't think that the freemium user would need to export or do heavy analysis on ten responses. I think their real mission is making the tool so easy to use that folks want to send it more people. Then, they can work on the upsell.
I loved SurveyMonkey in the years 2013 to 2018ish but then saw many usability issues. The product is broken at many levels, as I have often tweeted too. Here is an example: https://x.com/vingar/status/1484773938693799938
I used their paid version too—they were surprisingly poor in spite of having a huge market share (even after Typeform entered) and their design team was pretty good.
Amazing. It makes me wonder how much usability really matters. Or have they just been lucky that another tool hasn't displaced them. Overall, I'll still use their product but my usage is pretty minimal. I felt like a company this large should have their UX down pat. Especially when they're clearly in the product-led growth arena. All in all, shocked that UI's this bad still exist in 2024.
The tool is clearly optimized for survey response aggregation, not individual review of responses. In the original email, they could resolve your issue by adding a button: [See Results] [See Response Detail].
Boom. Done.
Good point. Yes that would improve the UX slightly. However, their free plan only allows for ten survey responses per survey. I still don't think that the freemium user would need to export or do heavy analysis on ten responses. I think their real mission is making the tool so easy to use that folks want to send it more people. Then, they can work on the upsell.