Hey, thank you John Zilch for running this exercise, and for the mention. We enjoy such conversations—it strengthens our beliefs and opens new channels in team communication to do better. :)

Having spoken to hundreds of founders worldwide who are working in different categories and business models, I have this feeling even in 2024 that *design investments for onboarding and retention* are still vastly underrated and underestimated by the product leaders. So much in their product metrics sheets gets hurt because of bias towards engineering and sales at the expense of optimizing the onboarding and retention levers.

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Completely agree - I think there's a bias that user experience is "fine" at most orgs when the blind spot is that a UX - unless given the proper investment - isn't meeting a user's intentions or objectives.

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